Your ERP go-live is not the end.
It’s where the real work begins.
An ERP system delivers value over years — not just at go-live. Zerone HiTech’s support plans keep your Dynamics 365 environment running at its optimum, your users confident, and your system evolving with your business.
The Investment Doesn’t Stop at Go-Live. Neither Should the Support.
Implementing an ERP system is a significant investment — in software, in consultancy, in your team’s time. The return on that investment is realised over years of operation, not on day one. Yet many organisations find that post go-live support is an afterthought — a helpdesk ticket system staffed by people who weren’t involved in the implementation.
Zerone HiTech’s support model is different. Our support consultants are the same people who implement the systems — they understand your configuration, your data, and your business processes. When an issue arises, there is no knowledge transfer required. The person responding already knows your system.
Support plans are structured around where you are in your ERP lifecycle — immediate post go-live, post-stabilisation, or fully stabilised — so you have the right level of coverage at every stage.
Three Models. One Right Fit for Your Stage.
Onsite Support
Zerone deploys certified consultants directly to your premises — providing real-time support to users as they navigate the new system for the first time. When questions arise during the working day, your users get immediate answers from someone who knows the system and is physically present.
Offshore Support
Remote support delivered by Zerone consultants from our delivery centres — covering issue resolution, system queries, minor configuration changes, and user assistance. Once your system is stable and your users are familiar with their daily workflows, remote support provides effective coverage at a lower cost than onsite presence.
Fixed Hours Support
Flexible support hour packages — used as your organisation requires across issue resolution, system enhancements, reporting development, user training, and ongoing optimisation. Hours are allocated to your account and drawn down as needed, giving you predictable support costs without a fixed retainer.
Support That Goes Beyond Issue Resolution
Issue Resolution
Diagnosis and resolution of system errors, data issues, and process failures — with root cause analysis and documentation to prevent recurrence.
Configuration Changes
Minor system configuration changes — new workflows, adjusted approval chains, updated financial dimensions, and process modifications as your business evolves.
Reporting & Analytics
New reports, updated dashboards, and Power BI development — giving your team the data visibility they need as reporting requirements grow beyond the initial implementation scope.
User Training
Refresher training for existing users, onboarding for new staff, and role-specific training when processes or responsibilities change within your organisation.
System Updates
Guidance on Microsoft update cycles — reviewing upcoming releases, assessing impact on your configuration, and managing update deployment to avoid disruption.
Performance Optimisation
Ongoing performance monitoring and optimisation — identifying slow queries, data bottlenecks, and configuration inefficiencies before they impact your users.
Let’s Find the Right Support Plan for You
Whether you have just gone live or have been running Dynamics 365 for years — our team will assess your current support needs and recommend the right model and package for your organisation.