Industry · Jewellery

ERP Built for the Complexity
of Jewellery Enterprise

From bullion procurement to multi-branch retail POS — Zerone HiTech has implemented JEM ERP and Microsoft Dynamics 365 across the Region’s most respected jewellery brands. We understand your business because we’ve delivered inside it.

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Trusted by jewellery enterprises across the region
The Challenge

Generic ERP Was Not Built for Jewellery

Jewellery businesses operate with a level of complexity that standard ERP systems simply were not designed for. Metal purity tracking, stone valuation, karat-based pricing, counter management, and custom order workflows are not features you can bolt on. They require a system built for your industry from the ground up.

Metal & Stone Inventory Weight-based inventory by karat, purity, and stone type — with live metal rate integration for accurate real-time costing across every transaction.
Multi-Branch Retail Operations Unified POS across all branches with real-time stock visibility, counter assignments, RFID and barcode tagging, and centralised pricing management.
Manufacturing & Custom Orders End-to-end production workflow — from job order creation through stone-setting, hallmarking, and customer delivery — with full design and repair tracking.
GCC Compliance & Finance VAT, multi-currency transactions, excise duty, and GCC regulatory reporting — built into the system natively, not patched on after the fact.
Our Solution

JEM ERP — Purpose-Built on Microsoft Dynamics 365

JEM (Jewellery Enterprise Management) is Zerone HiTech’s flagship Microsoft certified ISV solution — the only ERP for jewellers built on Microsoft Dynamics 365 Finance & Operations, certified by Microsoft. Enterprise-grade platform. Deep industry specificity. Proven across the region’s largest jewellery groups.

What JEM ERP Covers

  • Metal inventory management (gold, silver, platinum) by weight and purity
  • Individual stone inventory tracking and valuation
  • RFID and barcode integration for retail and vault
  • Counter and showcasing management
  • Customer order, design, and repair tracking
  • Manufacturing and job work order management
  • Live metal rate integration for real-time pricing
  • Retail POS with layaway, exchange, and loyalty programme
  • Multi-branch, multi-currency, multi-language support
  • GCC VAT compliance and regulatory reporting

Why Microsoft Dynamics 365 as the Base

  • Enterprise-grade security and data governance
  • Native Azure cloud infrastructure — no server rooms
  • Power BI reporting built in, not bolted on
  • Microsoft 365 and Teams integration out of the box
  • Continuous Microsoft investment and platform updates
  • Scales from 1 branch to 100+ locations without re-architecture
Full JEM ERP Details
Client Success

Proven at Scale Across the Region

Zerone HiTech has implemented JEM ERP for some of the region’s most respected jewellery enterprises — covering manufacturing, multi-branch retail, finance, and HR in single integrated deployments.

Pure Gold Group
Dubai, UAE

“Zerone Hi Tech team completed this project successfully. They are dedicated and flexible in terms of understanding our requirements and delivering those successfully. They implemented all the required modules for our Jewellery Business including Finance, Supply Chain, Retail, HR & Payroll.”

D365 F&O + JEM ERP  ·  Enterprise implementation
Indriya Jewellery India
India

Enterprise jewellery ERP implementation covering multi-branch retail, metal and stone inventory, and finance for one of India’s leading jewellery brands.

JEM ERP  ·  Multi-branch implementation
AlZain Jewellery Bahrain
Bahrain

Full ERP deployment covering manufacturing job order management, retail operations, and finance for a leading Bahraini jewellery group — including custom order and production tracking.

JEM ERP  ·  Manufacturing + Retail
See JEM ERP in Action
20+
Years in jewellery ERP
30+
Enterprise deployments
8–10
Month avg. enterprise go-live
Region-wide
Qatar · UAE · Saudi · Bahrain
Common Questions

Jewellery ERP — Frequently Asked Questions

How long does a JEM ERP implementation take?
Enterprise jewellery ERP implementations typically run 8–10 months from project kick-off to go-live, depending on the number of branches, complexity of manufacturing workflows, and data migration requirements. Zerone’s structured project methodology is designed to prevent scope creep and keep implementations on schedule.
Is JEM ERP suitable for both manufacturing and retail jewellers?
Yes. JEM ERP is architected to handle both manufacturing jewellers — job order management, stone-setting workflows — and pure retail operations — multi-branch POS, counter management, RFID. Most enterprise jewellers run both, and JEM is designed for this from the ground up.
Does JEM ERP handle GCC VAT and compliance requirements?
Yes. JEM ERP includes built-in GCC VAT compliance, multi-currency support, and localised regulatory reporting for Qatar, UAE, Saudi Arabia, Bahrain, Kuwait, and Oman. The system is updated in line with regulatory changes across the region, including ZATCA e-invoicing requirements for Saudi Arabia.
Can JEM ERP integrate with existing POS or retail systems?
JEM ERP includes its own integrated retail POS module — the recommended approach for data integrity and consistency across branches. It also supports integration with third-party systems through Microsoft’s standard integration framework where legacy system requirements exist.
What is the difference between JEM ERP and standard Microsoft Dynamics 365?
Microsoft Dynamics 365 Finance & Operations is a world-class enterprise ERP — but it does not natively understand jewellery-specific requirements like metal weight-based inventory, karat pricing, or stone valuation. JEM ERP is built on top of D365 F&O as a Microsoft certified ISV solution — adding the jewellery-specific layer while retaining all the enterprise capabilities of the Microsoft platform beneath it.

Ready to see JEM ERP in action?

Book a personalised demo — we’ll walk you through the modules most relevant to your business, not a generic slide deck.

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