Your team already has access to
more than they’re using.
Training changes that.
Most organisations use a fraction of what their Dynamics 365 system is capable of. Zerone HiTech’s role-based training programmes close the gap — reducing support costs, improving data quality, and giving your team the confidence to use the system the way it was designed.
Undertrained Users Are One of the Most Expensive ERP Problems.
When users don’t know how to use the system correctly, the consequences compound quickly. Data entered inconsistently produces unreliable reports. Workarounds developed out of frustration become embedded in daily operations. Support tickets pile up for issues that training would have prevented. And costly software modifications get requested for functionality that already exists — and that trained users would know how to access.
Zerone HiTech’s training programmes are designed to address this directly. Training is delivered by the consultants who implemented your system — they understand your specific configuration, your processes, and your data structure. That means training is relevant to how your system actually works, not a generic walkthrough of default Dynamics 365 functionality.
Training Designed Around Your Team — Not a Generic Curriculum
New User Training
Foundation training for users new to Dynamics 365 — covering the core processes relevant to their role, the data they are responsible for, and the workflows they will use daily. Structured to build confidence quickly without overwhelming users with functionality irrelevant to their work.
Advanced User Training
Deep-dive training for users who are already familiar with Dynamics 365 but are not using its full capability. Covers advanced features, configuration options, reporting and analytics, and functionality that supports better decision-making — moving users from system operators to system experts.
Upgrade & Migration Training
Targeted training for organisations upgrading from Dynamics AX, NAV, or older CRM versions to Dynamics 365. Focuses on what has changed — not a full system walkthrough — so experienced users understand the new interface, new workflows, and new capabilities without sitting through content they already know.
Refresher Training
Targeted refresher sessions for teams where processes have changed, new features have been deployed, or staff turnover has diluted institutional knowledge. Keeps your team’s Dynamics 365 proficiency current without the overhead of a full training programme.
Administrator Training
Specialist training for the internal team responsible for managing your Dynamics 365 environment — covering user management, security roles, configuration changes, update management, and basic troubleshooting. Reduces dependence on external support for day-to-day system administration.
Group & Collaborative Training
Group sessions designed to accelerate decisions about how Dynamics 365 is used across departments — bringing together finance, operations, HR, and sales teams to align on processes, data ownership, and system usage. Small class sizes ensure effective discussion and personalised attention.
Training Built Around Your System — Not a Standard Course
Role-Based Content
Training is structured by role — finance users learn finance processes, warehouse staff learn inventory management, managers learn reporting. No user sits through content irrelevant to their daily work.
Your Configuration, Not the Default
Training is delivered against your actual system — your chart of accounts, your approval workflows, your data structure. Users learn exactly what they will see when they log in, not a generic demo environment.
Small Class Sizes
Kept deliberately small to ensure every participant gets the attention they need, questions get answered properly, and learning is genuinely embedded — not just delivered and forgotten.
Onsite or Remote
Training delivered at your premises or remotely — depending on your team’s location and preference. Remote delivery is structured to be as interactive as onsite sessions, not a one-way presentation.
Documentation & Guides
Every training programme is accompanied by role-specific user guides and process documentation — so participants have a reference to return to after the session, not just their notes.
Post-Training Support
A defined period of post-training support — where participants can raise questions as they begin applying their training in the live environment. Learning is reinforced, not abandoned at the end of the session.
Let’s Build a Training Programme for Your Team
Whether you need to onboard new users, deepen existing skills, or prepare your team for an upgrade — our consultants will design a training programme tailored to your system, your roles, and your team’s current proficiency level.