Microsoft Dynamics 365 CRM
A unified suite of customer engagement applications — covering sales, customer service, field operations, project management, and marketing — all built on the Microsoft Dynamics 365 platform and implemented by Zerone HiTech’s certified consultants.
Your Entire Customer Relationship. One Platform.
Most organisations manage customer relationships across disconnected tools — a standalone CRM for sales, a separate ticketing system for support, a third platform for marketing campaigns. Data is duplicated, context is lost, and the customer experience suffers.
Microsoft Dynamics 365 CRM brings all of these functions into a single connected platform. Sales teams see full customer history. Support agents see open opportunities. Marketing campaigns feed directly into the sales pipeline. Every team operates from the same data.
As a certified Microsoft Solutions Partner, Zerone HiTech implements the right combination of Dynamics 365 CRM applications for your business — configuring, integrating, and deploying them to match your specific sales and service workflows.
Five Applications. One Integrated Suite.
Dynamics 365 Sales
Manage the full sales pipeline — leads, opportunities, quotes, orders, and forecasting — with a 360-degree view of every account and contact. Automated follow-up sequences, activity tracking, and AI-driven next best action suggestions keep sales teams focused on the right deals.
Dynamics 365 Customer Service
Manage customer support cases, service level agreements, and agent workflows across multiple channels. Support teams have full visibility of the customer’s history — open deals, past purchases, previous interactions — enabling faster, more contextual resolutions.
Dynamics 365 Field Service
Purpose-built for organisations that deploy technicians or service staff to client locations. Manages scheduling, work orders, asset maintenance, and mobile field worker communication — with real-time visibility of resource availability and job status.
Dynamics 365 Project Management
Project accounting and resource management for project-based businesses. Handles project planning, cost tracking, time and expense management, billing milestones, and team resource allocation — fully integrated with D365 Finance for real-time project profitability.
Dynamics 365 Marketing
Marketing automation covering campaign management, lead nurturing, event management, and customer journey mapping. Leads generated through marketing campaigns flow directly into the D365 Sales pipeline — no manual handoff, no data loss between teams.
Implemented by Certified Consultants. Configured for Your Business.
Microsoft Certified
Zerone is a certified Microsoft Solutions Partner. CRM implementations are delivered by accredited consultants with hands-on Dynamics 365 project experience.
Right Application Mix
Not every business needs all five CRM applications. Zerone assesses your requirements and implements the combination that delivers the most value for your team and budget.
ERP + CRM Together
Zerone implements both D365 ERP and CRM. When both are in place, your customer-facing and back-office teams share the same platform — the way Microsoft designed it.
End-to-End Delivery
Discovery, configuration, data migration, integration, training, and post-go-live support — one team manages the entire engagement from first conversation to steady state.
Power Platform Extension
Zerone extends D365 CRM with Power Apps, Power Automate, and Power BI — building custom workflows, apps, and dashboards that go beyond out-of-the-box functionality.
Post Go-Live Support
Flexible support plans — fixed hours, onsite, or offsite — keep your CRM system performing as your business grows and your requirements evolve.
Discuss Your CRM Requirements
Our consultants will assess your current setup and recommend the right combination of Dynamics 365 CRM applications for your sales, service, and marketing operations.