•   Mazaya, Qatar went Live successfully with Zerone Hi Tech for Dynamics F&O ERP
  •   Zerone Hi Tech bagged the prestigious order of Dynamics F&O ERP from Jewellery Group in UAE
  •   Zerone Hi Tech,India shifted to new trendy office in Pune, India
  •   Zerone Hi Tech completed the Dynamics Business Central ERP at Bahrain National Guard
  •   Zerone Hi Tech kicked off the new project of Dynamics F&O ERP at Nabina Group,Qatar
  •   Zerone completed the large ERP implementation of MS Dy 365 F&O at IFS, Qatar having 19 legal entities
  •   Zerone completed the LS Retail/Dynamics BC implementation successfully in one of the biggest defence organisation in Bahrain
  •   Entire Shift Group in Qatar went Live on MS Dynamics F&O successfully and implementation done by Zerone
  •   Successful upgradation done by Zerone from MS Dy Nav 2016 to MS Dy BC in one of the leading Trading/Engineering company in Qatar
  •   Shaqab group having 6 legal entities went Live successfully with MS Dy 365 F&O and its implemented by Zerone
  •   Zerone completed the successful MS Dy BC implementation at Al Sada Plastics and Profiles,Qatar
  •   Zerone along with Infosys bagged the contract from Ooredoo,Qatar for supporting their IFRS application
  •   Zerone bagged the contract of MS Dy BC implementation from the leading organisation in Trading/Engineering from UAE
  •   IIS, Qatar went Live on MS Dynamics BC and its done by Zerone
  •   Zerone supporting QPS, Qatar for Dynamics Navision from last more than 10 years
  •   Zerone supporting leading company from Jeddah, KSA in retail for LS Retail/Navision
  •   Zerone implemented MS Dy 365 F&O at Mueller, Bahrain
  •   Zerone done the migration successfully from MS Dy 365 on premises to cloud at UCC, Bahrain

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Zerone Hi-Tech is one of the premier Microsoft Partners in Qatar and offers IT and software solutions for small, medium, and large enterprises. The end-to-end software solutions provider has more than 600 active clients spread across the Middle East, South Asia, and Africa. Zerone Hi-Tech is currently working on various projects in as many as eight countries and has the in-house expertise to implement Microsoft Dynamics 365-based ERP solutions for businesses of all sizes.

Zerone’s Jewellery Enterprise Management (JEM) solution, which is based on Microsoft Dynamics 365 Finance and Operations, is the most appropriate software package for jewellery businesses as it addresses the management of all functions, including manufacturing, retail, supply chain, finance, HR, and payroll.

The jewellery business, one of the largest contributors to the global economy, is not only complex but also very different in the way it functions. This is because the jewelry business involves a combination of aspects such as artisanship, manufacture, and marketing. The complexity is higher in the case of custom jewellery businesses. As such, the needs of the jewellery sector are very different compared to those of other industries. Furthermore, the huge demand for jewellery drives manufacturers to keep up with the ever-changing global market scenario.

Generic software solutions are incapable of catering to the unique needs of the jewellery industry. That is why Zerone Hi-Tech developed a new solution that recognizes and addresses the problems faced by jewellery business owners. Zerone’s JEM also helps them address the challenges involved in the cutting of gems, managing inventory, maintaining working capital, order processing, and complying with governmental laws and regulations.

The JEM solution developed by Zerone enables jewellery businesses to become more organized and quickly transform to a multi-retail format. Additionally, the comprehensive web-based solution, which makes use of the Dynamics 365 Finance and Operations suite, offers a few unique features such as promotions, price and margin management, regional pricing, capturing gold rate, and uploading diamond rates based on the market trend.

Zerone Hi-Tech’s JEM suite consists of the following modules:

Supply Chain and Boutique Management

This module enables the management of item hierarchies based on the collection, product category and sub-category, group, etc. It also allows for the classification of product categories based on the raw material used, as well as the mapping of variants such as purity, size, colour, clarity, and style. In addition to enabling item tracking, the module helps jewellery business owners manage bills of materials, SKUs, components (KIT) and costing functionality. When it comes to static and dynamic operation planning, the module allows users to forecast supplies and demand, manage minimum-maximum and safety stock levels, and plan orders.

Other activities users can manage through the supply chain and boutique management module include:

• SKU history
• Gold leasing
• Promotions
• Vendor management
• Purchase and return management
• Management of sales and returns
• Report management
• Vendor relationship
• Customer management

Inventory and Warehouse Management

The inventory and warehouse management module enables a host of functions, including warehouse receipt and shipment, inventory transactions, SKUs, location transfers, item charges, inventory journals, inventory postings, inventory reconciliation and closing, inventory workflow management, and reporting.

Financial Management

The functionality offered by the financial management module includes general ledger, cash and bank management, budgeting and control, fixed asset management, cost accounting and management, tax management, and reporting.

When it comes to cash management, the module enables functionalities such as bank accounts and reconciliation, cash flow forecasting, payment reversals and approvals, electronic payments and direct debits, letters of guarantee or credit, and financial management reporting, among others.

Core Manufacturing

The module that enables jewellery manufacturers to streamline their core manufacturing functions comes with functionalities such as capacity, material, and merchandize planning; a 5-step process that includes new launches planning, designing, prototype making, and costing; separate functionality for items and moulds; production order processing, including jewellery operations; employee-wise stock consumption traceability; operation-to-operation bag movement management; quality management (in-process quality and Q A); resource management; refining process management; and reporting.

In conclusion, this is not an exhaustive list of the capabilities of the JEM solution developed by Zerone Hi-Tech in Qatar. It also comes with features such as multiple file attachment facilities for each form, a role-based dashboard (accountant, CEO, production manager, etc.), Power BI integration, retail POS terminal capability, mobile device integration, and more. If you are a jewellery business owner and want to know more about JEM, you can give us a call and we will schedule an appointment with you to clarify all your doubts.

IT teams in organizations that manage on-premises systems have to handle security issues on multiple fronts. They have to protect hard drives, software, and server rooms and keep unauthorized users away. In addition to managing data backups, they need to ensure that access to products and features is available only to authorized employees, manage security patches and fixes, and enable software updates. The ongoing pandemic has worsened the situation for IT teams as employees have started working remotely and accessing corporate data from their not-so-secure home networks.

IT professionals are worried because hackers are launching 50 million password attacks on average every day. Ninety-three percent of businesses have been subjected to malware/ransomware attacks over the past two years, and 67 percent of SMBs have suffered cyber attacks. While most originated on-premises, the SMBs were subjected to the greatest pressure because they neither had the money nor the manpower to handle the security threats. For such companies, the best option is to migrate to Dynamics 365 Business Central on the Azure cloud from their Dynamics GP platform. The areas where these organizations will see an improvement in security are discussed below.

The burden is shifted to the cloud

Many companies that use Dynamics GP are planning to shift to Dynamics 365 Business Central as Microsoft has no plans to build a true GP cloud version. Though it is possible to host GP in the cloud, it will not be a cloud solution in the true sense. As Microsoft hosts Business Central in its cloud, SMBs need not worry about patches, server software upgrades, or security management. Microsoft takes care of all that.

Data gets locked down

One of the top concerns that IT professionals have been facing over the past year is the steep increase in the number of people accessing corporate data from home networks. This is because attackers often try to access data storage first. In the case of D365BC, Microsoft stores data securely in the modern data centers that it owns. Besides, Microsoft is subject to scrutiny under ISO 27001, which is all about ensuring customer data security.

Businesses are covered for disasters

When natural or manmade disasters strike, businesses need to get back to normal operations. It is very important to minimize the impact of disasters on business. Simple disasters like prolonged power outages or flooding of the server room can have a huge impact on organizations. Attacks on an organization’s data and infrastructure can also be devastating. Business Central, an Azure-backed cloud solution, enables organizations to quickly recover from disasters in a cost-effective way by backing up data.

The pandemic has aggravated the security issue. According to Forrester, there could be a 300 percent increase in the number of employees working from home post-pandemic compared to the pre-pandemic numbers. This is likely to increase the security risks, resulting in system downtime and loss of revenue because of financial damage. Cloud-based D365 BC gives IT teams the peace of mind they badly need.

Zerone Hi Tech

Are you an SMB business owner in Qatar? Are you planning to implement or migrate to Business Central? Zerone Hi Tech, a leading systems integration company and Microsoft Partner in Qatar, can help you. Microsoft Dynamics 365 Business Central ensures security on all fronts.

Field Service Management software enables an organization that has a mobile workforce team to service its customers to improve its operational efficiency and enhance the customer experience. In this article, we will discuss how the Microsoft Dynamics 365 Field Service solution can be a great option for such enterprises. Though it is possible to deploy Dynamics 365 Field Service as a separate solution, it is best to integrate it with Dynamics CRM and ERP solutions to achieve the desired outcomes.

D365 Field Service helps improve efficiency and customer service by:

#1: Optimizing Scheduling and Dispatch

It helps companies accurately and effectively assign off-site jobs to field team members by taking into consideration the skill sets of each field worker, their present schedule, their location, and the needs of each customer. Dynamics 365 Field Service offers this functionality via its schedule board, and its AI scheduling system displays the required information and provides recommendations.

#2: Enabling Self-Scheduling

Dynamics 365 Field Service’s new self-scheduling feature allows customers to schedule their appointments online. They don’t even have to talk to a customer service representative. This contributes to improving the customer experience and saves time for businesses. System Admins or Dynamics Partner companies that work with them can easily set up this feature.

#3: Tracking the ‘First-Time-Fix’ Rates

The “first-time-fix” rate indicates the ability of a field worker to solve a problem on the first attempt and without getting additional help. Improving this rate makes customers happy and helps businesses reduce their service call costs. The Dynamics 365 Field Service solution allows companies to access this information from a centralized database.

#4: Maintaining Customer Service History

Maintaining a customer service history allows organizations to see exactly what issues their field workers dealt with during a service call. This will help field workers understand what they have to do if the issue recurs. In the case of the Dynamics 365 Field Service solution, it stores data from past visits and allows field workers to access them on their mobile devices.

#5: Generating Accurate Service Reports

It is important to generate accurate service reports as it enhances client satisfaction and helps service team members prepare well for follow-up calls. The Dynamics 365 Field Service module makes this happen through the mobile app. It enables technicians to access the report from their mobile devices.

#6: Improving Safety and Compliance

Businesses need to ensure that their field workers are following all prescribed safety and compliance laws and regulations. The Microsoft Partner chosen by an organization for the implementation of the Dynamics 365 Field Service solution can easily set up reminders and create safety forms for field workers and compliance reports for managers.

Apart from the above, Dynamics 365 Field Service software can automate the management of Service-Level Agreements (SLAs) and enable proactive maintenance via IoT, which helps organizations detect problems even before customers come to know of them. This way, D365 Field Service helps organizations improve both operational efficiency and customer service.

About Zerone Hi Tech

Zerone Hi Tech is one of the leading Microsoft Partners and systems integration service providers in Qatar. Zerone does much more than just the deployment of the Field Service software. The company will provide training to your staff members and ensure user adoption, advice on future technology investments, and customer support over the years.

Cloud computing is all about delivering software services over the Internet. Typically, it is referred to as Software-as-a-Service (SaaS). Though cloud services have been available for a long time now, the supply chain industry has been a little reluctant in adopting the technology. However, the scenario has started to change. Reports published recently show that by 2023, the value of cloud-based solutions for the management of supply chain services is likely to top $11 billion. This is because professionals involved in supply chain management have started to appreciate the advantages of migrating to the cloud. The top five benefits are as follows:

#1: Round the clock availability of data

Supply chain managers need round-the-clock access to data to make decisions to effectively handle supply and demand issues. Non-availability of data due to downtime of on-premise systems and servers can seriously hamper their order fulfillment goals. One of the main benefits of opting for cloud computing services is that it reduces the risk of system downtime significantly. Cloud-based services incorporate fail-safe measures to make data available 24/7.

#2: Streamlined collaboration

Ineffective communication among managers, vendors, and logistics providers often impacts supply chain management as they use different systems and datasets. Cloud computing resolves such issues by breaking down information silos and enabling partners to access the same datasets at any time and from anywhere via one platform. This significantly enhances business agility.

#3: Reduced maintenance costs

The cost of managing the supply chain data with the help of on-premise systems is often very high as an organization has to invest in infrastructure development to store as well as access the data. Besides, the company has to employ IT professionals to maintain the on-premise systems and handle issues that arise from time to time. Cloud computing eliminates not only the need to invest in IT hardware and software but also the need to hire qualified IT staff. Organizations have to just pay a subscription fee to the SaaS provider.

#4: Robust cybersecurity

Studies show that the supply chain industry is particularly vulnerable to cyberattacks. The impact of a cyberattack can be devastating for companies, especially if hackers manage to tamper with critical data. Reliable cloud computing services come with built-in cybersecurity features, protecting against cyberattacks. Therefore, cloud computing is a better option compared to on-premise systems in terms of security.

#5: Cloud Computing provides powerful analytics

Cloud computing leverages the power of many servers that are linked together. As a result, cloud computing offers huge processing capability when compared to on-premise IT infrastructure. This allows supply chain managers to gather analytics data that help them with prescriptive and predictive analyses. Such analyses help companies make informed decisions and stay ahead of the competition.

Now that you have some idea about the advantages of using cloud computing services in the supply chain management industry, Zerone Hi Tech can help you with the implementation of cloud-based solutions for your organization. As a Microsoft Partner, the leading systems integration services provider has the experience and expertise to design solutions powered by Azure, Microsoft’s cloud computing service. The top-class cloud computing platform from Microsoft enables you to store, access, and seamlessly and securely share data.

The Dynamics 365 suite from Microsoft helps businesses in the hospitality industry make informed decisions about their operations and growth. Microsoft Dynamics solutions ensure the availability of key information to hotels and restaurants in real-time through mobility, social media, and other online channels, fostering the best customer experiences. Further, the Microsoft Dynamics 365 suite allows hospitality businesses to enhance the best aspects of online and in-store services to seamlessly deliver personalized experiences.

Why Dynamics 365 ERP?

The first and foremost reason for implementing an ERP solution is that it helps to streamline the operation of a hospitality business. Microsoft Dynamics 365 ERP streamlines operations by implementing powerful back-office and state-of-the-art POS solutions for offline sales.

In the case of a hospitality business, the primary tasks in the lounge include offering timely services to customers. The availability of an additional staff member or an automated system for verifying the personal information of customers often helps to reduce the time and effort involved. In addition, it helps businesses:

  • Offer the best customer service
  • Drive more sales
  • Create opportunities for customer interactions via a feedback system
  • Make an end-of-day operations checklist
  • Have financial data ready at hand
  • Simplify business processes
  • Reduce the process cycle times
  • Track inventory movements and history
  • Easily manage suppliers

In fact, Dynamics 365 ERP helps hotels and restaurants tackle challenges like cost control, batch and expiry date tracking, customer service, planning, forecasting, and reconciliation.

How Does Microsoft Dynamics 365 ERP Help Businesses?

  • Dynamics 365 ERP and CRM allow hotels, restaurants, retail, and event businesses to track their financials and optimize their operations from a single platform. Additionally, it enables:
  • Centralized control – Dynamics 365 covers all functions of the hospitality business, including financial management, inventory control, procurement, retail sales, ticketing, reservations, food service, and events. A centralized view of a business enables timely decisions.
  • Furthermore, businesses can manage their facilities in many locations from their headquarters easily and effortlessly. Additionally, hotels and restaurants can set up their own recipes, menus, and meal deals, and the system replicates the data automatically across the organization. Besides, businesses can manage POS terminals and staff right from the head office.
  • Customer focus – Businesses can run all their channels with the help of a single platform. This allows them to keep track of their customers’ past interactions and understand their preferences. This helps to improve the customer focus of businesses.
  • Lower operational costs – Businesses can work with fewer vendors, reduce mistakes that manual work often causes, prepare accurate budgets using real-time data metrics, and hire staff based on need. All these contribute to reducing operational costs.

In conclusion, the core features offered by Microsoft Dynamics 365 ERP help hospitality businesses address all the challenges they face.

Zerone Hi Tech

Zerone Hi Tech, a leading systems integration company and Microsoft Partner in Qatar, is at the forefront of empowering businesses in the hospitality industry to leverage the capabilities of Microsoft Dynamics ERP and become top performers in their niche segments. Certified professionals from Zerone are adept at implementing Dynamics 365 ERP or helping businesses migrate to this platform with the least amount of interference to existing systems.

Zerone Hi Tech