Enterprise Resource Planning (ERP) software helps businesses manage their everyday activities more efficiently. For ensuring better customer service, most businesses integrate a Customer Relationship Management (CRM) solution with the ERP software that they are using. Most companies give top priority for CRM these days as better experience enhances customer loyalty. Cloud-based ERPs enable companies to provide a better experience to their customers as they bridge the gap between back-office processes and front-office engagement. Cloud ERPs make life simple and easy for corporate organizations of all sizes by creating a single-window view of their customers and making historical interactions readily available. Read on to know Cloud ERP’s role in improving customer service.
Improves Backend Processes
One of the key benefits of using a cloud ERP solution is that it enables companies to deliver their goods faster. When deliveries are executed accurately and on time, customers bond better with your company. This is made possible by streamlining the functioning of the production, inventory, warehousing, and customer service departments.
Improves Customer Experience
Streamlining of the backend processes enables companies that use cloud ERP solutions to have a holistic view of the information related to their customers in terms of their profiles and transaction and interaction history. This allows companies to identify their loyal customers and make customized offers. Actually, cloud ERP helps businesses build a long-term relationship with their clients.
Cloud ERP Provides Information In Real-Time
Comprehensive information as regards the business will be available to all concerned in real-time when companies choose to use the cloud ERP solution.
Improves Customer Service Response Time
As ERP tools help manage the day-to-day activities of an organization, tracking the performance of the customer service department becomes easy. This makes it easy to bring about the necessary improvements.
Cloud ERP Enables Implementation of Self-service
As businesses have gone online now, customers prefer to handle their customer service needs on their own. ERP plays an important role in enabling the same. It allows customers to access all essential details such as tracking shipment, order history, points earned, etc.
Many businesses suffer because of their inability to properly manage customer service. This makes it difficult for them to sustain their client base. Catering to the needs of customers is essential to enhancing their experience. This, in turn, directly impacts the ability of the business to retain customers. Cloud ERP has time and again proven its capability to streamline internal operations in the customer support system. Apart from processing orders quickly, it enables businesses to even modify their production processes, if needed. This means that there will be a lesser number of errors and businesses will be able to respond to customer queries faster.
Zerone Hi Tech
The systems integration services company Zerone Hi Tech that help companies of all sizes achieve their business goals. Zerone, a Microsoft Gold Partner, has a team of professionals who are technically strong, committed, and motivated to provide the best service all the time. The company specializes in the implementation of cloud-based ERP solutions and has helped both SMEs and large corporations improve their customer service function significantly.
Solving the technological needs of your business is the right way to open flood gates to profits and beat your competition. Manufacturers and distributors are employing Microsoft Dynamics 365 to integrate their entire operational life cycle – from optimizing R&D to increasing customer satisfaction. And with the help of an experienced implementation partner, you can unlock your company’s full potential.
Zerone HiTech has decades of experience helping manufacturers & distributors setting up Microsoft Dynamics 365. We are familiar with both the challenges and opportunities these businesses face. Hence, our experts can build a tailor-made solution so you can experience greater productivity and profitability with the software. Here are the top benefits of the solution:
#1 Optimised Supply Chain Operation
Being able to view and analyze each part of the supply chain can give you clear insights into what part of the operating process needs to be optimized for smoother flow and better productivity. Further, combining supply chain data with machine learning and AI helps manufacturers and distributors align their strategies to reduce waste time and resources.
#2 Enhanced Project Management
Ideating a project is just the first part, the second one being execution. Dynamics 365 can help you monitor the quality, cost, and time of running projects. Its interactive dashboards allow you to tweak a project detail when a critical KPI is involved. Moreover, with properly segmented data you can utilize your billable resources well and make intelligent decisions.
#3 Settling On Right Assets
Both manufacturers and distributors need appropriate assets to function well and deliver on-time. Dynamics 365 helps business owners track real-time data so the manufacturer can gain insights into the performance, usage, and challenges of a specific asset. Once this data is available, they can immediately assign someone to remedy the same. Using this approach, it’s easier to run operations at maximum productivity – a great differentiator against your competition.
#4 Boost In Employee Productivity
Employees make the business. When they’re empowered with the right tools at their job to increase their productivity and efficiency, they’re bound to feel more energized. Microsoft dynamics connects them to the business workflow and helps them understand their part in the process better. This further boosts employee engagement and retention in the workplace. Further, with their insider knowledge, they can handle customer complaints in a better way and provide personalized service to them.
#5 Advances In Innovation
Innovation is crucial to a business for improving its operations, building efficiency, and boosting profitability. With Dynamics 365, you can gain insights into what part of the supply chain is inefficient and use this data to improve their future designs. Improved R&D puts you in a better position to leverage any trends and developments before your competitors do.
#6 Better Customer Experiences
Having all the necessary data built into one system means your customer care executives can access it easily and respond to any queries put forward quickly. This cements loyalty and trust in your customers. Moreover, streamlining the manufacturing process and tackling any issues before they reach your customer assures great experiences and can even help you gain new customers through references.
Microsoft Dynamics Business Central is an all-in-one cloud-based business management solution built for the smooth functioning of enterprises. Streamlining operations, sales, finances, and customer service boosts business efficiency and can help deliver faster results. While the cloud software is designed to meet the needs of any industry, there are some that have benefited the most from it. Scroll to find out the top 4 of them.
When you’re actively working in the retail industry, it doesn’t take long before sales go out of the manual processing range. Therefore, we advise investing in an ERP solution when you start. We have helped numerous companies set an integrated software that fits their needs. Here’s a brief of what Microsoft Dynamics Business Central will allow you to do:
- Sales Management (managing POS, maintain right stocks at different positions, limiting theft and losses)
- Inventory Management (timely order fulfillment, generate production plans, tracking shipments)
- Finance (couple all data across sales, accounting, and manufacturing, facilitate financial close and reporting)
- Customer support (sending gift cards, coupons, tracking redemption, and protecting customer contact details)
Wholesale & Distribution:
To make your wholesale industry thrive in the market, a seamless process of manufacturing, order, delivery, and customer/ partner support is a must. As experts in this field, we can find the right solution for your wholesale business and get you ahead of the competition. Here are some benefits:
- Item Management & Location (end-to-end warehousing, order management, automated inventory replenishment)
- Purchase Management (buyer profiling for high-value interactions and improved sales, better customer service training)
- Customer Satisfaction (ensuring real-time tracking for timely delivery, analytics to better your supply chain)
- Transparent Cash Flow (tracking payments, accurate cash flow analytics to improve your profit margins, less unnecessary spending)
Manufacturing has changed over the past few years. Employing strategies that will help you stay ahead of the competition is important. One of them being Microsoft Dynamics Business Central. We bring our expertise in the solution to your business for a tailored setup that’s optimized for your needs.
- Efficient Production (track production output, report progress, capacity planning, demand forecasting)
- Quality Assurance (tracing defects and mistakes, making sure quality requirements are fulfilled)
- Integrated Finances (syncing accounting with operations)
- Hidden Insights (reveal performance improvements, hidden wastage in the facility, and other tailored insights)
Transport & Logistics:
Covid-19 has caused a sharp increase in home deliveries. People are turning to online markets for fulfilling their needs, and those businesses are turning to reliable transport and logistics enterprises. That can be you! And you need sophisticated technology to help you thrive in this growing market. Here’s how Microsoft Dynamics Business Central can assist you:
Transport (optimizing transportation costs, management of documents for transport activities)
- Freight Forwarding (assessment of efficiency of resources, route administration, and bill generation)
- Logistics (information stored for shipment orders like loading, unloading, quantity, etc., fleet management)
- Technical Support (integration with applications, management of financial reports, real-time analysis, and reports)
We understand ERP isn’t a new idea. And for manufacturers, the worry isn’t the value of ERP, but where to start and how to utilize the solution with available resources. But that’s where we come in. We’ll help you set up Microsoft Dynamics Business Central catered to your business needs and goals.