Maximize Your ERP Investment with Zerone HiTech Support Services
The decision to implement an ERP system is a significant one, involving the right software selection, choosing the right partner, allocating budget, and planning and implementing the solution. Once your ERP system is onboard, leveraging it to its full potential requires ensuring it is up and running smoothly, with users supported at all times. Zerone HiTech offers a range of support plans designed to optimize the value of your Dynamics 365 investment, ensuring your system functions at its optimum capabilities. Each plan is curated based on customer requirements, allowing you to choose the support plan that meets your needs and access technical resources that help you stay focused on your business and improve performance.
Support Models Offered by Zerone HiTech
Onsite Support
- Direct Support: Zerone will deploy required consultants onsite to provide direct support to users.
- Immediate Post Go-Live: This support model is recommended immediately after Go Live, where users need direct assistance from consultants.
Offshore Support
- Remote Assistance: Zerone resources will provide support to users from offshore locations.
- Post-Stabilization: This support model is recommended once the system is stabilized and users are accustomed to the application.
Fixed Hours Support
- Flexible Packages: Zerone offers different packages of support hours, including 50 hours, 100 hours, 200 hours, and 400 hours.
- Customizable Usage: Customers can use the allocated hours as per their requirements.
- Full Stabilization: This support model is recommended once the system is fully stabilized.
Benefits of Zerone HiTech Support Plans
- Continuous Optimization: Ensure your Dynamics 365 system is functioning at its best.
- Tailored Plans: Choose a support plan that meets your specific needs and budget.
- Technical Expertise: Access to skilled technical resources to resolve issues promptly.
- Focus on Business: Stay focused on your core business activities while we manage your ERP support needs.
- Improved Performance: Enhance system performance and user satisfaction with reliable support.