•   Zerone completed the JEM (Jewellery Enterprise Management) implementation successfully at Al Zain Jewellers, Bahrain
  •   Zerone Hi Tech bagged the prestigious order of Dynamics F&O ERP from Jewellery Group in UAE
  •   Mazaya, Qatar went Live successfully with Zerone Hi Tech for Dynamics F&O ERP
  •   Zerone Hi Tech completed the Dynamics Business Central ERP at Bahrain National Guard
  •   Zerone Hi Tech kicked off the new project of Dynamics F&O ERP at Nabina Group,Qatar
  •   Zerone completed the large ERP implementation of MS Dy 365 F&O at IFS, Qatar having 19 legal entities
  •   Zerone completed the LS Retail/Dynamics BC implementation successfully in one of the biggest defence organisation in Bahrain
  •   Entire Shift Group in Qatar went Live on MS Dynamics F&O successfully and implementation done by Zerone
  •   Leading jewellery house in UAE went for JEM (Jewellery Enterprise Management) and implementation done successfully by Zerone
  •   Shaqab group having 6 legal entities went Live successfully with MS Dy 365 F&O and its implemented by Zerone
  •   Zerone completed the successful MS Dy BC implementation at Al Sada Plastics and Profiles,Qatar
  •   Zerone along with Infosys bagged the contract from Ooredoo,Qatar for supporting their IFRS application
  •   Zerone bagged the contract of MS Dy BC implementation from the leading organisation in Trading/Engineering from UAE
  •   IIS, Qatar went Live on MS Dynamics BC and its done by Zerone
  •   Zerone supporting QPS, Qatar for Dynamics Navision from last more than 10 years
  •   Zerone supporting leading company from Jeddah, KSA in retail for LS Retail/Navision
  •   Al Sulaiman Jewellers, Qatar chosen JEM (Jewellery Enterprise Management) for their digital transformation initiative.
  •   Zerone done the migration successfully from MS Dy 365 on premises to cloud at UCC, Bahrain


Home / Support

The decision to implement an ERP is a big one: from choosing the right software to selecting the right partner, allocating budget, planning and implementing the solution. But once you have an ERP onboard, leveraging it to its full potential requires you to ensure it is up and running and users are supported well at all the time. Zerone offers a range of support plans that lets you optimize the value of your Dynamics 365 investment and ensures your system is functioning to its optimum capabilities. Each plan is curated based on customers requirement and customers can choose the support plan that meets their needs and get access to technical resources that help you stay focused on your business and improve performance.Following supports models are available :

  • Onsite Support: Under this support model, Zerone will deploy required consultants onsite to extend the support to users. This support is recommended immediately after Go Live where users’ needs direct support from consultants
  • Offshore Support: Under this support model, Zerone resources will provide the support to users from offshore. This support is recommended once the system is stabilized and users got used to the application
  • Fixed hours Support: Zerone has different packages of no of hours like 50 hours,100 hours,200 hours and 400 hours and customer can use the hours as per their requirements. This support model is recommended once the system is fully stabilized

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