Many companies define themselves in the services industry regardless of the products they offer. Products can be produced or they can simply be professional services. Dynamics 365 addresses the unique challenges of these organizations around project-based and managed services.
Gaining control of service agreements, warranties, critical project information such as timesheets and other project costs, customer satisfaction, supplier integration, and employee activities are just a few of the unique challenges in the professional services industry. How you manage these areas are important factors to an efficient, coordinated, and profitable organization.
Dynamics 365 enables project-based organizations to deliver every customer engagement on-time and with-in budget through an end-to-end solution for sales, planning, resourcing, delivery, and billing. Service organizations today require an integrated approach from sales to billing to streamline key handover points and provide 365 visibility of a customer. With Dynamics 365, you can extend across architecture, engineering and construction (AEC) as well as other professional service organizations.