• Zerone completed the large ERP implementation of MS Dy 365 F&O at IFS, Qatar having 19 legal entities • Zerone completed the LS Retail/Dynamics BC implementation successfully in one of the biggest defence organisation in Bahrain • Entire Shift Group in Qatar went Live on MS Dynamics F&O successfully and implementation done by Zerone • Successful upgradation done by Zerone from MS Dy Nav 2016 to MS Dy BC in one of the leading Trading/Engineering company in Qatar • Shaqab group having 6 legal entities went Live successfully with MS Dy 365 F&O and its implemented by Zerone • Zerone completed the successful MS Dy BC implementation at Al Sada Plastics and Profiles,Qatar • Zerone along with Infosys bagged the contract from Ooredoo,Qatar for supporting their IFRS application • Zerone bagged the contract of MS Dy BC implementation from the leading organisation in Trading/Engineering from UAE • IIS, Qatar went Live on MS Dynamics BC and its done by Zerone • Zerone supporting QPS, Qatar for Dynamics Navision from last more than 10 years • Zerone supporting leading company from Jeddah, KSA in retail for LS Retail/Navision • Zerone implemented MS Dy 365 F&O at Mueller, Bahrain • Zerone done the migration successfully from MS Dy 365 on premises to cloud at UCC, Bahrain

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In this era of digitization, businesses have to quickly adapt to technological developments in order to stay relevant. Microsoft Dynamics 365 CRM is one of the best solutions for today’s businesses to achieve the same. The CRM improves cross-organizational efficiency, provides in-depth insight, and automates repetitive activities to enhance profitability and growth for all types of businesses.

If you have a business in Qatar, the practical business intelligence provided by the CRM in real-time empowers your organization to achieve better capabilities and productivity levels. Dynamics 365 also incorporates powerful tools for corporate strategy management and getting deeper insight as regards customer engagement at a competitive price. Having said that here are a few reasons as to why switching to Dynamics 365 CRM makes sense for businesses:

Dynamics 365 CRM

#1: Deeper and Better Understanding

The CRM solution leverages Power BI’s capabilities to enable businesses to function in line with their key performance indicators. It also allows you to install connectors that link data with Power BI and achieve the ability to use the CRM’s specific BI dashboards. This makes it a more comprehensive and effective tool for collecting information in a single window without the need to shift from one software to another.

#2: Data Integration

It is good to have a comprehensive CRM solution, but what is unique about Dynamics 365 CRM is that it allows you to link it with your ERP software. The integration of data sources is not only arduous but also expensive. However, this CRM makes the process seamless and saves money and effort.

#3: A Worthwhile Investment

Dynamics 365 CRM may cost you a little more than Dynamics CRM, but the team member licenses offered would allow them to view files without any edit authorization. The data that team members can view include account, activity, and contact information; and relevant notes. The professional license which enables complete access can be utilized by sales and customer service teams.

#4: Dynamics 365 CRM Boosts Performance

The crux of the performance of Dynamics 365 CRM is integration. Further, the latest version does not require you to use a plug-in. It can be directly accessed from the cloud. Moreover, the embedded AI application provides you with recommendations to enhance your product or service offerings to your end-customers.

#5: High Degree of Flexibility

It is the flexibility that Dynamics 365 CRM offers that makes it stand out amidst its competitors. The applications’ architecture makes it easy for you to link it with any existing business solution. This is what makes this CRM solution for businesses a great tool for carrying out organizational functions a smooth affair.

In conclusion, Dynamics 365 enables proactive decision making and accelerates business results.

Zerone Technologies

Zerone Technologies has been at the forefront of ERP and Dynamics 365 CRM implementation for businesses in Qatar. The leading systems integration company has helped many organizations in deploying or migrating to Microsoft Dynamics 365 CRM and achieving their business goals. As Microsoft Gold Partner in Qatar, the company has proven expertise in implementing software solutions for organizations of all sizes.

It is good relationships that drive businesses around the world. That’s why enterprises are investing big time in technological solutions to build relations with their customers. Businesses have found out over time that it pays to invest in customer relationship management (CRM) solutions as it builds loyalty. If you observe a little bit, you will realize that this is what happens in real life. You will take the trouble to go the distance to buy something that is readily available in the neighbourhood shop.

As far as businesses are concerned, the challenges are establishing and maintaining a relationship with their customers. Whether you like a customer or not, you have to go by the dictum “the customer is king”. Maintaining good relationships with customers is crucial for your business because your success is dependent on them buying more and more of your products and services. However, it is important to follow a systematic approach in order to achieve the desired results.

Another challenge that businesses are faced with is the availability of trained professionals for handling the CRM function. This is because technologies get updated on a continuous basis. Businesses cannot afford to buy and install the required hardware and software to provide specialized services and ensure that they stay ahead of their competitors. As such, businesses have started working with reliable CRM partners to manage this function. This would, in turn, allow them to focus on their core business activities.

CRM Partner in Qatar-Zerone-1

Zerone Technologies – The Best CRM Partner In Qatar

The systems integration company in Qatar Zerone Technologies is one of the top providers of CRM services for businesses of all sizes. The company offers state-of-the-art software and IT solutions for managing the CRM function which covers business processes from sales and marketing to customer support services. Zerone has the expertise and experience to provide even Cloud CRM solutions.

The company’s CRM solution includes provisions for storing customer contact details and information related to prospective buyers. Call logging, sending emails, tagging mails, pulling mails that were sent to prospects, and gleaning information from the social media profiles of customers are some of the other valuable services offered by Zerone.

The CRM system implemented by Zerone enables businesses to list down prospects and customers and call/contacting them at specific times. In addition, the system allows businesses to generate sales forecasts and identify the right leads. The sophisticated CRM system will also allow meetings to be scheduled within the application and enrich prospects’ experience.

Finally, as your CRM partner in Qatar, Zerone follows a set procedure when it comes to implementing the system. This enables hassle-free communication with your sales team and customers. You will be able to maintain a good relationship as the system allows you to send notices, greetings, and information related to new products and services and future events, among others.

It is Zerone’s ability to provide the right solutions to businesses that make them stand out among their competitors. This is to say that Zerone Technologies is undoubtedly the most reliable CRM partner in Qatar.

A Customer-relationship Management (CRM) system is essential for your business to achieve the growth targets you have set for yourself. Microsoft CRM, one of the leading cloud applications, combines powerful sales, marketing, and servicing tools to provide you with a crystal clear view of the whole process right from the time of establishing contact to post-sale support. These tools help to enhance the business process, enable insightful real-time reporting, and allow seamless integration with Outlook. Microsoft Dynamics 365 is helpful for organizations of all sizes in enhancing productivity.

Microsoft CRM makes it Easy to Connect with Customers

Microsoft Dynamics CRM connects all your communications and processes to one interface so as to empower everyone to make personalized connections with customers. Users have to just log into the company account know:

  • What products have been purchased by a customer
  • Details related to existing contracts, including the service level entitlement of each client and the expiry date of agreements
  • What service requests have been logged by a customer and whether any issues are remaining unresolved
  • Value of the active sales opportunities available and business that has been closed
  • Communication details including meeting notes, OneNote attachments, and recent emails
  • Details related to active sales quotes
  • Telephone numbers and other contact options

Microsoft CRM Helps You Achieve Your Goals

Any team produces the best results when each member follows procedures that reflect best practices and methodologies in a consistent manner. The advantage of using Microsoft CRM is that it provides prescriptive advice by way of guided processes. This feature of Microsoft Dynamics drives positive outcomes by recommending the next steps and enforcing rules to ensure consistency. In short, the CRM applies branch logic to direct users through defined process paths.

Microsoft CRM Helps You Improve Productivity

Business growth is often impeded by hidden costs associated with inefficient processes. This is because inefficient processes involve repetitive and time-consuming manual tasks. Implementation of Microsoft CRM provides access to automated workflows which helps users to do more with fewer resources.

For example, Microsoft Dynamics has the ability to monitor a specific email inbox. It then converts each new message into a CRM support case. Further, it applies conditional rules for the purpose of routing them to the right team. As email requests get automatically logged into the CRM system, they can be dealt with in a prompt manner. This means that the implementation of Microsoft Dynamics enables you to do away with duplication of effort with smart workflows and increases productivity.

These are only some of the key reasons as to why Microsoft CRM is the right solution for your business, but it is not all a comprehensive list of reasons. Other reasons include the ability to manage any relationship or process, gain business insight in real time, do business anywhere, and connect with Outlook.

Zerone Technologies, a leader when it comes to systems integration and software services, is a certified Microsoft Dynamics CRM partner. The company’s expert CRM team can recommend and implement the Microsoft CRM to help you improve the productivity and profitability of your business.

If you are in real estate development business and looking for a Customer Relationship Management (CRM) solution, it is important that you choose the right software solution as it has the potential to impact your revenues to a great extent. This is because it facilitates building a relationship between buyers and your sales agents. In addition, it helps you to track the progress of your marketing campaigns. There are many CRMs available in the market today, but the four things you should look for before buying a CRM are:

Whether it caters to the needs of the real estate industry

When it comes to the CRM for real estate development businesses, a generic program might not only prove to be very expensive but also too inefficient and ineffective. Further, it is not at all easy to customize.

Real estate developers and their sales teams that are working on new development projects require CRMs with specific functionality. This is very important for them to conduct their businesses properly and sell out projects successfully.

One of the unique aspects of the real estate business is the contracts. However, most CRMs do not incorporate this feature because it does not commonly apply to other industries. Therefore, you should look for industry-specific CRM, meaning ones developed specifically for real estate developers.

Whether it allows you to compare data from multiple projects

You may work on many new development projects at a time or deal with them sequentially, but you must be able to view the entire portfolio and be able to compare each of your projects. Different teams may handle different projects and their operating processes may also be different. But, the right real estate CRM would have the capability to provide the data on one platform.

Whether the CRM for real estate development companies allows tracking of sales revenue and performance breakdowns

To visualize projects’ progress, developers need an inventory stacking strategy. Further, the management of a project involves keeping track of overall sales revenue, movement of inventory, and performance of individual teams. Therefore, the right CRM for real estate businesses and marketers should provide information about sales campaigns and outcomes.

Whether it provides comprehensive and flexible reporting options

There should be a lot of flexibility with respect to generating reports to enable developers to get what they want from their CRM database. Real estate developers look at different factors for the purpose of understanding a development project’s success. The CRM should be able to generate information such as the number of new units sold, inventory status, and the types of interactions and marketing campaigns that contributed to improving sales. This means that the CRM has to offer greater functionality and enable a higher level of customization.

Zerone Technologies, a leader as far as systems integration is concerned, also offers software solutions which includes customized CRM packages. The company has partnered with Microsoft (Dynamics) and Oracle (E-business suite) for providing CRM solutions. Zerone makes CRM available On-Demand and On-Premises.

Being one of the leading IT solutions companies in Qatar, Zerone Technologies assures unmatched quality and right fit IT integrations as per your needs. We provide superior quality IT solutions and strive to bring your company the much needed competitive edge.

Success comes to those who manage to strike a functional balance between varied aspects of business. Modern businesses are complex in nature and setting a functional balance seems to be the difficulty quite often.

We at Zerone Technologies take pride in the fact that we have the experience and the resources to enable your success. We offer to simplify the varied complexities of your business using optimised IT integrated systems.

Zerone IT Solutions Key Features:

In an era where space is becoming an issue, the cloud proves to be a viable solution. Zerone Technologies have proven capabilities in Cloud solutions and offers a scalable, protected and robust cloud-storage backing in place that ensures complete safety to your data.

We are the first ever Cloud Accelerate Partners in Qatar, and have an elite team of experts always on the ready to aid you through your queries. We help archive your existing data on cloud and access solutions like Microsoft Office 365 easily.

Another interesting benefit of our cloud services is the affordability. You can now expect surplus savings and higher ROI with Zerone Technologies – one of the renowned IT solutions companies in Qatar.

Our proficient cloud solutions cut down on your in-house IT infrastructural setting. This also means that you no longer need to bother about the maintenance of technological machinery and can now solely focus on growing your business.

Our CRM services enable building a resourceful pool of clients as it allows you to have an interactive bond with each one of them. Zerone Technologies offers a robust and efficient CRM software solution that helps you serve your customers better.

By having a clearer and real time understanding of your interaction with the prospect you get to engage with them smartly. This in turn, improves the likelihood of conversions substantially. You can cater to your clients’ needs more specifically with our CRM services, thus ensuring total client satisfaction.

We at Zerone Technologies offer the best-in-class ERP technological services. Our ERP technology services includes Microsoft D365 and Microsoft NAV which are just the right tools your business needs to make it big. Startups and emerging firms are constantly in need of quality ERP services as they are of prime importance to organisational growth.

Our ERP technology has had successful runs across Qatar. We can say that no business is too big or small for us to provide solutions to. We bring efficiency into the deal almost effortlessly which is reflected in the functioning of your business.

In addition to ERP, CRM, and cloud, we also bring to you the best in Document Management, Performance Management, Business Intelligence, database, portals, hospitality solutions and many more, thus making us one of the best IT Solutions companies in Qatar. Our goal is to extend our services wider, enriching business both big and small.

 

A customer is like a ‘king’ for a businessman; you have to please customers and follow them constantly if you have to survive in a competitive market. Starting from identifying prospective customers, tracking them, maintaining their details, hooking them and confirming their deals permanently is a big circus for businessmen, who have to sway to their tune and keep them in view. A whole well-trained marketing team has to be kept engaged in attending to the customers; in spite of this, some gaps remain in the entire process leading to loss of data, mis-communication, ultimately affecting ROI.

Thanks to computers and availability of software, the entire concept of CRM has changed radically.

What is CRM?

Originally, the term customer relationship management implied the process of managing healthy relationship with customers. The term has undergone a change and now t refers to computerised software that handles all tasks related to CRM automatically. The change is brought about by the increasing use of computers and software for customized purposes. For marketers, analysing the effectiveness of marketing campaigns on Web site, in email, or with Google AdWords is crucial, to ascertain the who, what, how and why of what leads are working.

CRM Solutions

A CRM solution is a multi-faceted platform where all things crucial to customer relationship development and retention are stored. It has a large number of advantages. It improves communication with customers and lays down a systematic, categorized database of current and prospective customers; it allows sharing of documents and is compatible with all Microsoft programmes. If you study the circumstances in your organization carefully, you can utilize Microsoft CRM solutions to its fullest capacity to make a turnover in the status and nature of your organization.

Why should you implement CRM Solutions in your business?

You may be under the impression that you have been running your business successfully since its establishment, that you have managed relationships with your customers so well that you need not worry about marketing. But you must always remember that any kind of establishment that is once set on a path of growth always expands and continues to expand. This expansion has to be taken into account at every stage of growth. One cannot run a school in a veranda because there are only 2 students initially. Before you know, the expansion takes space rapidly; there are more demands on your time. The number of customers, old, new and would be increases tremendously. Suddenly, you lose control over details and the situation becomes unmanageable. There is no point in beginning to dig a well when the house is on fire. One must always prepare in advance for future possibilities. This is a wise man’s advice.

If you implement CRM Solutions in your business well in time, you are going to enjoy a number of benefits:

Benefits of CRM software

  • It is time saving and cost effective
  • Installing CRM software does not require much expertise and can be done by in-house IT people.
  • It is easy to use after a short period of training.
  • It addresses all functions related to CRM.
  • CRM utilizes all the resent Microsoft technologies: MS Exchange Server 2003/2000, Active Directory, MS SQL Server, Crystal Reports Enterprise, MS Outlook client, Microsoft IIS, .Net components, etc. This makes installation sensitive to existing setup of the above components
  • It helps to organize and track customer information and maintain control over it.
  • It helps to automate marketing interactions like sending mails, managing media and sending notifications or information updates.
  • It increases business productivity.
  • It can be implemented in areas like education, health, government sector, travel and hospitality and retail and consumer goods.
  • It can be customized to suit your business needs. Several features can be customized.
  • It helps to deal with competition in the market.
  • It streamlines the way your people communicate with customers and collaborate with each other.
  • It will give you the peace of mind of knowing what’s ahead, what the dependencies and interdependencies are, and who is responsible for what.
  • When you implement CRM solutions, you know that you are taking the least risk.

At one end, CRM software takes care of the business organization and activities therein and at the other end are the valuable customers. It is a challenge to coordinate the two ends keeping both happy and satisfied. A CRM solution makes this task easy by using technology the way it should be used. It carries out the unique task of integrating human relationships via technology medium.

With CRM, you can manage your new leads from initial contact through the sales pipeline to closure. All follow-up tasks can be planned and reported. The objective is to have a 360 degree view of the customer, and all information about the customer in one place. You can record what they have purchased, when and in what quantity. You can contact them every few weeks or months. You can anticipate when they might need products and check whether they have additional requirements. You can also mail information about your new products and offers.

When customers’ data was limited and could be handles manually, things were different. However, when customers are growing in number, isn’t it wise to install CRM software? Growing number of customers is direct statistical evidence of growing sales and business. So why not keep the customer devata happy and satisfied perennially, no matter how much the number grows?

Zerone Technologies is the best CRM partner that plays an ideal role in enabling you to get maximum benefit through implementation of CRM Solutions. Zerone Technologies ensures that you maintain a smooth workflow. It is a reliable partner that not only respects the secrecy of you customer data but employs customized strategies so that your sales are boosted considerably in a short duration leading to growth and development of you organization.

Microsoft Dynamics Solutions is the buzz in industries across the world currently. Microsoft Dynamics is so designed that it suits your needs as well as those of your customers. When you look at its convenient features one by one, you realize that this was just what you were looking for. Microsoft Dynamics covers a range of industry services from end to end, making it the most popular, most used and best business solutions software available today. It is high time you install it irrespective of the size of your company, if you haven’t done it yet. If you are trying to be with the time in all other respects, you cannot afford to ignore Microsoft Dynamics. From customer relationship management (CRM) software to enterprise resource planning (ERP), and from supply chain management to business intelligence and reporting, Microsoft Dynamics has every kind of business solution you might need.

When you combine Microsoft Dynamics with Office, Skype, and Yammer, you can connect instantly with your teams. With Microsoft Dynamics, you can add collaboration and productivity to any device, anywhere.

Prime features of Microsoft dynamics

  • Avail of Word and Excel templates
  • Export data directly from tabs and mobile phones
  • Share data with multiple users.
  • Save documents, view them modify them from anywhere.
  • Track emails, add Contacts from within an email, or create new records
  • Comfortable look and easy to use
  • Smooth collaboration and communication
  • Supports Microsoft Outlook, integrating Word, Excel ad Office tools
  • Flexible platform for every kind of business need.

Advantages of Microsoft Dynamics

  • Easy to learn and use
  • It can be customized and tailored to suit your needs
  • Empowers customer engagement in real time
  • It offers a choice of deployment options like on-premise, partner hosted or cloud-based.
  • Boosts sales
  • Saves on costs
  • Reliable CRM solution
  • Helps to retain customers and identify new ones
  • Rapid and significant ROI

Microsoft Dynamics applications are delivered through selling partners or service companies that provide specialized services. Compared to other CRM and ERP products, Microsoft Dynamics is flexible and has a number of benefits. It is a way of automating workflow and maintaining it. It streamlines business processes and handles time-consuming tasks. The software can be highly configured. Data and documents are safely stored and archived in the cloud.

Microsoft Dynamics AX 2012 R3 is a business solution that supports both operational and administrative processes of organizations, and is in use with different localization in 36 countries, with a specialized focus on following industry segments:

  1. Public Sector
  2. Retail
  3. Service Industries
  4. Manufacturing

Microsoft Dynamics CRM helps reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty.

Customer relationship management (CRM) delivers a holistic view of each customer that enables client-facing employees to make expedited and educated decisions about strategic efforts in the sales, marketing, and customer service fields. CRM is available On Premises and On Demand as well.

Zerone Technologies is the best and most reliable Microsoft Dynamics partner in Qatar that helps to automate your business processes via Microsoft Dynamics solutions at reasonable rates.

WHY CHOOSE MICROSOFT DYNAMICS FOR YOUR COMPANY

The early days of industrialization were days of enthusiasm and fluster. It was a golden time for entrepreneurs who had the courage to invest in business. Those who set foot in the realm of industrialization when it was in a state of growth became greatly successful in their ventures. They earned money to last for several generations, lived comfortable lives with all the luxuries that those times offered and bloated with a sense of fulfilment. At the turn of the century, the entire scenario of business changed. Industrialization spread like rapid fire. Companies of all sizes came into existence, the smaller feeding companies depending on the giants. Competition increased, leading to shrinking markets. Laws became stringent and government taxes a substantial liability. Procedures and licenses, permissions and legal systems were full of hassles. Running a business became a challenge for the second and third generation beneficiaries.

Even while business was in a tight fix, a further change came in the form of massive integration of technology in every walk of life. Business became sophisticated. Manufacturers started using technology at their end for all business related functions; customers and clients started using technology for placing orders, making purchases and payments and taking every advantage of online facilities. If customers are fond of technology, manufacturers cannot afford to ignore it. Smart phones accelerated integration of technology in life, and today, it is taken for granted.

Business processes are complex and complicated activities. The computer and internet came as boons to help them manage a number of functions that were carried out manually. Human efforts are saved and brains are no longer taxed for the consummation of tasks that computers can do within minutes and without mistakes. Business software solutions are developed to manage almost every business function efficiently. Microsoft Dynamics is one such software.

  • Microsoft Dynamics CRM is useful for small enterprises and it can be expanded to suit organizations of any size.
  • It enhances navigation and user interface putting all information at your fingertips.
  • You can integrate several functions at one click, like emails, activities, notices, tasks, meetings etc.
  • Users can configure the system to suit their needs. They can view only selected information.
  • It provides easy access to all users from mobile, laptop, in –premise or any location.
  • The system is easy to change and upgrade.
  • You can store information like contacts, orders, invoices etc. about current and prospective customers and keep it safe and secure in the cloud.
  • You can improve call processes, take advantage of guided flow and maps, and manage number of complaints and cases.
  • Microsoft Dynamics is time saving and cost effective in the long run.
  • Company people, sales and marketing departments and manufacturing departments can work separately as well as in collaboration, maintaining a smooth flow of communication among all involved, on campus and off campus.

On the whole, implementing Microsoft Dynamics brings about many positive changes like boost in sales and profits, systematic management of customers and error free, reliable work of good quality.

One has to admit that advanced technology has brought about revolutionary change in the way business organizations work. There were times when every kind of business task used to be carried out manually. Each task required special skills and knowledge; accordingly the companies had to appoint staff and provide training. Documentation, classification, filing, retrieving data, analysing were extremely tedious and time consuming tasks. Computers and internet along with specially designed software are now used extensively to take over manually done work and do it much better. Technology based work is accurate, error free and quick. Those who carried out clerical work in days gone by find it difficult to believe that their kind of work can be done with such expertise by machines. As with most business functions special software is now available in the market to handle customer relationship management. CRM software has unmatched benefits compared to manual and physical dealing with CRM issues.

Benefits of CRM software

  • It is time saving and cost effective
  • Installing CRM software does not require much expertise and can be done by in-house IT people.
  • It is easy to use after a short period of training.
  • It addresses all functions related to CRM.
  • CRM utilizes all the resent Microsoft technologies: MS Exchange Server 2003/2000, Active Directory, MS SQL Server, Crystal Reports Enterprise, MS Outlook client, Microsoft IIS, .Net components, etc. This makes installation sensitive to existing setup of the above components
  • It helps to organize and track customer information and maintain control over it.
  • It helps to automate marketing interactions like sending mails, managing media and sending notifications or information updates.
  • It increases business productivity.
  • It can be implemented in areas like education, health, government sector, travel and hospitality and retail and consumer goods.
  • It can be customized to suit your business needs. Sevral features can be customized.
  • It helps to deal with competition in the market.
  • It streamlines the way your people communicate with customers and collaborate with each other.
  • It will give you the peace of mind of knowing what’s ahead, what the dependencies and interdependencies are, and who is responsible for what.
  • When you implement CRM solutions, you know that you are taking the least risk.

Microsoft CRM solutions is a powerful platform where customers and sales people come together for productive purposes. At one end, it takes care of the business organization and activities therein and at the other end are the valuable customers. It is a challenge to coordinate the two ends keeping both happy and satisfied. A CRM solution makes this task easy by using technology the way it should be used. It carries out the unique task of integrating human relationships via technology medium.

Zerone Technologies is the best CRM partner that plays an ideal role in enabling you to get maximum benefit through implementation of CRM Solutions. Zerone Technologies ensures that you maintain a smooth workflow. It is a reliable partner that not only respects the secrecy of you customer data but employs customized strategies so that your sales are boosted considerably in a short duration leading to growth and development of you organization

In order to streamline various business processes associated with customer relationship management, organizations small or big install Microsoft CRM software. Management officials and all employees believe that once installed, Microsoft CRM software will work like magic, everything will be in place and a convenient system will be developed. However, it takes time and special efforts for Microsoft CRM software solutions to get integrated in any organization and begin to function in a way that will yield results. After all, it is like a foreign body and one has to get accustomed to it before expecting anything from it. Just as the human body takes its own time to accept a steel rod or an artificial limb, Microsoft Dynamic CRM solution will take its own time to function profitably. The company employees can take certain steps to ensure its success and accelerate the process.

Making Microsoft CRM software solutions work

  • Keep an open mind and a positive faith in the new system. This kind of approach will inspire you to take the right actions necessary for the system to work.
  • Be very clear about the scope and details of the project. Prepare a project plan and involve every staff member at every level in this activity. It is important that every employee must feel that his participation in CRM solution is worthy and significant.
  • Conduct periodic workshops to create awareness about the programme among all employees; talk to them about it continuously and so that they show readiness for the new system.
  • Employees must not have any kind of fear or apprehension; these can be dealt with by organizing rigorous training sessions and boosting their confidence.
  • Conduct a pilot programme initially to give you an idea about its nature.
  • Proceed in small steps; implement CRM in the departments one after another rather than bringing about a sweeping change suddenly.
  • Top level officials should practice it and set an example before they preach.
  • Periodic review, assessment, evaluation and monitoring go a long way in making CRM solutions work.
  • Especially check on the customized parts of the programme. It will help you to make additions or modifications.
  • See that all vital issues are addressed while implementing CRM solutions.
  • Demonstrate an on-going commitment to show that using Microsoft Dynamics CRM is a permanent change.

A Microsoft CRM software solution is a multi-faceted platform where all things crucial to customer relationship development and retention are stored. Dynamics CRM offers best class features to grow your business’s efficiency and productivity. It has a large number of advantages. It improves communication with customers and lays down a systematic, categorized database of current and prospective customers, it allows sharing of documents and is compatible with all Microsoft programmes. If you study the circumstances in your organization carefully, you can utilize Microsoft CRM solutions to its fullest capacity to make a turnover in the status and natre of your organization.

Microsoft Dynamic CRM has the potential to bring about radical change; ultimately, it depends upon how well you capture its benefits.

Zerone Technologies is the best CRM partner that makes sure that you exploit the software optimally to fetch change, growth and profitability.

There are diverse and numerous business functions which have to be streamlined for increasing profitability. One of the important functions is customer relationship management. If this function is placed at the centre, we can perceive its connections with all other business functions like sales, marketing, manufacturing, HR and so on. Customer relationship management is the systematic management and maintenance of customer relationships and the data that go with it. Microsoft CRM helps to streamline business functions. It brings all business functions together and helps to track customers all along the sales process. Microsoft Dynamics CRM is a business app that helps you track all your customer interactions and data. With Dynamics CRM, you can easily share customer information with all your people, through multiple channels.

Microsoft CRM – Implementation

Installation and implementation is best done by in-house IT experts. The crucial part of the implementation process is the design required by the company. Implementation does not require any expert knowledge.

  • Select a Microsoft structure that matches with the company needs
  • Microsoft Dynamics CRM solutions automates business processes. Decide which processes you want to automate. Sending emails, sending notifications to customers, billing as soon as an order is finalized are some things that can be automated.
  • Define the scope of the project. Decide whether you are going to hire people or engage your own staff.
  • Prepare a budget for implementation taking into account the features available and the features which are mandatory for your business.
  • Decide the time limit for implementation. Perhaps, you may like to try a pilot project first.

Customization

Decide whether you want to customize Microsoft CRM with your business needs and chalk out which features you want to customize.

  • Analyse the business process
  • Determine the specifications of hardware and software required, install it and configure it.
  • Determine customization requirements and specifications
  • Develop, review and test the customization
  • Provide necessary training to the staff.

Support overview

Implementation of Microsoft CRM is going to bring about several significant changes in the organization as well as in customers.

  • Monitor the use of CRM solution by the staff. Try to find out if further customizations are necessary, or cancel those which seem to be unnecessary. The aim is to optimize workflow.
  • If the implementation is successful, the training, coaching and other practices will be addressed.
  • Top level managers and department heads must practice the new system and encourage or rather insist that others follow their example.
  • Bring it to the notice of employees that Microsoft Dynamics CRM is a permanent change in the organization so that they get habituated to it.
  • Keep track of the results achieved, the short term and long term objectives achieved by the company and positive growth that takes place.

Microsoft Dynamics software helps to reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty.

Zerone Technologies offers Microsoft Dynamics CRM On Demand and On Premises.

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