• Zerone completed the large ERP implementation of MS Dy 365 F&O at IFS, Qatar having 19 legal entities • Zerone completed the LS Retail/Dynamics BC implementation successfully in one of the biggest defence organisation in Bahrain • Entire Shift Group in Qatar went Live on MS Dynamics F&O successfully and implementation done by Zerone • Successful upgradation done by Zerone from MS Dy Nav 2016 to MS Dy BC in one of the leading Trading/Engineering company in Qatar • Shaqab group having 6 legal entities went Live successfully with MS Dy 365 F&O and its implemented by Zerone • Zerone completed the successful MS Dy BC implementation at Al Sada Plastics and Profiles,Qatar • Zerone along with Infosys bagged the contract from Ooredoo,Qatar for supporting their IFRS application • Zerone bagged the contract of MS Dy BC implementation from the leading organisation in Trading/Engineering from UAE • IIS, Qatar went Live on MS Dynamics BC and its done by Zerone • Zerone supporting QPS, Qatar for Dynamics Navision from last more than 10 years • Zerone supporting leading company from Jeddah, KSA in retail for LS Retail/Navision • Zerone implemented MS Dy 365 F&O at Mueller, Bahrain • Zerone done the migration successfully from MS Dy 365 on premises to cloud at UCC, Bahrain

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A Customer-relationship Management (CRM) system is essential for your business to achieve the growth targets you have set for yourself. Microsoft CRM, one of the leading cloud applications, combines powerful sales, marketing, and servicing tools to provide you with a crystal clear view of the whole process right from the time of establishing contact to post-sale support. These tools help to enhance the business process, enable insightful real-time reporting, and allow seamless integration with Outlook. Microsoft Dynamics 365 is helpful for organizations of all sizes in enhancing productivity.

Microsoft CRM makes it Easy to Connect with Customers

Microsoft Dynamics CRM connects all your communications and processes to one interface so as to empower everyone to make personalized connections with customers. Users have to just log into the company account know:

  • What products have been purchased by a customer
  • Details related to existing contracts, including the service level entitlement of each client and the expiry date of agreements
  • What service requests have been logged by a customer and whether any issues are remaining unresolved
  • Value of the active sales opportunities available and business that has been closed
  • Communication details including meeting notes, OneNote attachments, and recent emails
  • Details related to active sales quotes
  • Telephone numbers and other contact options

Microsoft CRM Helps You Achieve Your Goals

Any team produces the best results when each member follows procedures that reflect best practices and methodologies in a consistent manner. The advantage of using Microsoft CRM is that it provides prescriptive advice by way of guided processes. This feature of Microsoft Dynamics drives positive outcomes by recommending the next steps and enforcing rules to ensure consistency. In short, the CRM applies branch logic to direct users through defined process paths.

Microsoft CRM Helps You Improve Productivity

Business growth is often impeded by hidden costs associated with inefficient processes. This is because inefficient processes involve repetitive and time-consuming manual tasks. Implementation of Microsoft CRM provides access to automated workflows which helps users to do more with fewer resources.

For example, Microsoft Dynamics has the ability to monitor a specific email inbox. It then converts each new message into a CRM support case. Further, it applies conditional rules for the purpose of routing them to the right team. As email requests get automatically logged into the CRM system, they can be dealt with in a prompt manner. This means that the implementation of Microsoft Dynamics enables you to do away with duplication of effort with smart workflows and increases productivity.

These are only some of the key reasons as to why Microsoft CRM is the right solution for your business, but it is not all a comprehensive list of reasons. Other reasons include the ability to manage any relationship or process, gain business insight in real time, do business anywhere, and connect with Outlook.

Zerone Technologies, a leader when it comes to systems integration and software services, is a certified Microsoft Dynamics CRM partner. The company’s expert CRM team can recommend and implement the Microsoft CRM to help you improve the productivity and profitability of your business.

There are diverse and numerous business functions which have to be streamlined for increasing profitability. One of the important functions is customer relationship management. If this function is placed at the centre, we can perceive its connections with all other business functions like sales, marketing, manufacturing, HR and so on. Customer relationship management is the systematic management and maintenance of customer relationships and the data that go with it. Microsoft CRM helps to streamline business functions. It brings all business functions together and helps to track customers all along the sales process. Microsoft Dynamics CRM is a business app that helps you track all your customer interactions and data. With Dynamics CRM, you can easily share customer information with all your people, through multiple channels.

Microsoft CRM – Implementation

Installation and implementation is best done by in-house IT experts. The crucial part of the implementation process is the design required by the company. Implementation does not require any expert knowledge.

  • Select a Microsoft structure that matches with the company needs
  • Microsoft Dynamics CRM solutions automates business processes. Decide which processes you want to automate. Sending emails, sending notifications to customers, billing as soon as an order is finalized are some things that can be automated.
  • Define the scope of the project. Decide whether you are going to hire people or engage your own staff.
  • Prepare a budget for implementation taking into account the features available and the features which are mandatory for your business.
  • Decide the time limit for implementation. Perhaps, you may like to try a pilot project first.

Customization

Decide whether you want to customize Microsoft CRM with your business needs and chalk out which features you want to customize.

  • Analyse the business process
  • Determine the specifications of hardware and software required, install it and configure it.
  • Determine customization requirements and specifications
  • Develop, review and test the customization
  • Provide necessary training to the staff.

Support overview

Implementation of Microsoft CRM is going to bring about several significant changes in the organization as well as in customers.

  • Monitor the use of CRM solution by the staff. Try to find out if further customizations are necessary, or cancel those which seem to be unnecessary. The aim is to optimize workflow.
  • If the implementation is successful, the training, coaching and other practices will be addressed.
  • Top level managers and department heads must practice the new system and encourage or rather insist that others follow their example.
  • Bring it to the notice of employees that Microsoft Dynamics CRM is a permanent change in the organization so that they get habituated to it.
  • Keep track of the results achieved, the short term and long term objectives achieved by the company and positive growth that takes place.

Microsoft Dynamics software helps to reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty.

Zerone Technologies offers Microsoft Dynamics CRM On Demand and On Premises.

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