• Zerone completed the large ERP implementation of MS Dy 365 F&O at IFS, Qatar having 19 legal entities • Zerone completed the LS Retail/Dynamics BC implementation successfully in one of the biggest defence organisation in Bahrain • Entire Shift Group in Qatar went Live on MS Dynamics F&O successfully and implementation done by Zerone • Successful upgradation done by Zerone from MS Dy Nav 2016 to MS Dy BC in one of the leading Trading/Engineering company in Qatar • Shaqab group having 6 legal entities went Live successfully with MS Dy 365 F&O and its implemented by Zerone • Zerone completed the successful MS Dy BC implementation at Al Sada Plastics and Profiles,Qatar • Zerone along with Infosys bagged the contract from Ooredoo,Qatar for supporting their IFRS application • Zerone bagged the contract of MS Dy BC implementation from the leading organisation in Trading/Engineering from UAE • IIS, Qatar went Live on MS Dynamics BC and its done by Zerone • Zerone supporting QPS, Qatar for Dynamics Navision from last more than 10 years • Zerone supporting leading company from Jeddah, KSA in retail for LS Retail/Navision • Zerone implemented MS Dy 365 F&O at Mueller, Bahrain • Zerone done the migration successfully from MS Dy 365 on premises to cloud at UCC, Bahrain

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In this era of digitization, businesses have to quickly adapt to technological developments in order to stay relevant. Microsoft Dynamics 365 CRM is one of the best solutions for today’s businesses to achieve the same. The CRM improves cross-organizational efficiency, provides in-depth insight, and automates repetitive activities to enhance profitability and growth for all types of businesses.

If you have a business in Qatar, the practical business intelligence provided by the CRM in real-time empowers your organization to achieve better capabilities and productivity levels. Dynamics 365 also incorporates powerful tools for corporate strategy management and getting deeper insight as regards customer engagement at a competitive price. Having said that here are a few reasons as to why switching to Dynamics 365 CRM makes sense for businesses:

Dynamics 365 CRM

#1: Deeper and Better Understanding

The CRM solution leverages Power BI’s capabilities to enable businesses to function in line with their key performance indicators. It also allows you to install connectors that link data with Power BI and achieve the ability to use the CRM’s specific BI dashboards. This makes it a more comprehensive and effective tool for collecting information in a single window without the need to shift from one software to another.

#2: Data Integration

It is good to have a comprehensive CRM solution, but what is unique about Dynamics 365 CRM is that it allows you to link it with your ERP software. The integration of data sources is not only arduous but also expensive. However, this CRM makes the process seamless and saves money and effort.

#3: A Worthwhile Investment

Dynamics 365 CRM may cost you a little more than Dynamics CRM, but the team member licenses offered would allow them to view files without any edit authorization. The data that team members can view include account, activity, and contact information; and relevant notes. The professional license which enables complete access can be utilized by sales and customer service teams.

#4: Dynamics 365 CRM Boosts Performance

The crux of the performance of Dynamics 365 CRM is integration. Further, the latest version does not require you to use a plug-in. It can be directly accessed from the cloud. Moreover, the embedded AI application provides you with recommendations to enhance your product or service offerings to your end-customers.

#5: High Degree of Flexibility

It is the flexibility that Dynamics 365 CRM offers that makes it stand out amidst its competitors. The applications’ architecture makes it easy for you to link it with any existing business solution. This is what makes this CRM solution for businesses a great tool for carrying out organizational functions a smooth affair.

In conclusion, Dynamics 365 enables proactive decision making and accelerates business results.

Zerone Technologies

Zerone Technologies has been at the forefront of ERP and Dynamics 365 CRM implementation for businesses in Qatar. The leading systems integration company has helped many organizations in deploying or migrating to Microsoft Dynamics 365 CRM and achieving their business goals. As Microsoft Gold Partner in Qatar, the company has proven expertise in implementing software solutions for organizations of all sizes.

A customer is like a ‘king’ for a businessman; you have to please customers and follow them constantly if you have to survive in a competitive market. Starting from identifying prospective customers, tracking them, maintaining their details, hooking them and confirming their deals permanently is a big circus for businessmen, who have to sway to their tune and keep them in view. A whole well-trained marketing team has to be kept engaged in attending to the customers; in spite of this, some gaps remain in the entire process leading to loss of data, mis-communication, ultimately affecting ROI.

Thanks to computers and availability of software, the entire concept of CRM has changed radically.

What is CRM?

Originally, the term customer relationship management implied the process of managing healthy relationship with customers. The term has undergone a change and now t refers to computerised software that handles all tasks related to CRM automatically. The change is brought about by the increasing use of computers and software for customized purposes. For marketers, analysing the effectiveness of marketing campaigns on Web site, in email, or with Google AdWords is crucial, to ascertain the who, what, how and why of what leads are working.

CRM Solutions

A CRM solution is a multi-faceted platform where all things crucial to customer relationship development and retention are stored. It has a large number of advantages. It improves communication with customers and lays down a systematic, categorized database of current and prospective customers; it allows sharing of documents and is compatible with all Microsoft programmes. If you study the circumstances in your organization carefully, you can utilize Microsoft CRM solutions to its fullest capacity to make a turnover in the status and nature of your organization.

Why should you implement CRM Solutions in your business?

You may be under the impression that you have been running your business successfully since its establishment, that you have managed relationships with your customers so well that you need not worry about marketing. But you must always remember that any kind of establishment that is once set on a path of growth always expands and continues to expand. This expansion has to be taken into account at every stage of growth. One cannot run a school in a veranda because there are only 2 students initially. Before you know, the expansion takes space rapidly; there are more demands on your time. The number of customers, old, new and would be increases tremendously. Suddenly, you lose control over details and the situation becomes unmanageable. There is no point in beginning to dig a well when the house is on fire. One must always prepare in advance for future possibilities. This is a wise man’s advice.

If you implement CRM Solutions in your business well in time, you are going to enjoy a number of benefits:

Benefits of CRM software

  • It is time saving and cost effective
  • Installing CRM software does not require much expertise and can be done by in-house IT people.
  • It is easy to use after a short period of training.
  • It addresses all functions related to CRM.
  • CRM utilizes all the resent Microsoft technologies: MS Exchange Server 2003/2000, Active Directory, MS SQL Server, Crystal Reports Enterprise, MS Outlook client, Microsoft IIS, .Net components, etc. This makes installation sensitive to existing setup of the above components
  • It helps to organize and track customer information and maintain control over it.
  • It helps to automate marketing interactions like sending mails, managing media and sending notifications or information updates.
  • It increases business productivity.
  • It can be implemented in areas like education, health, government sector, travel and hospitality and retail and consumer goods.
  • It can be customized to suit your business needs. Several features can be customized.
  • It helps to deal with competition in the market.
  • It streamlines the way your people communicate with customers and collaborate with each other.
  • It will give you the peace of mind of knowing what’s ahead, what the dependencies and interdependencies are, and who is responsible for what.
  • When you implement CRM solutions, you know that you are taking the least risk.

At one end, CRM software takes care of the business organization and activities therein and at the other end are the valuable customers. It is a challenge to coordinate the two ends keeping both happy and satisfied. A CRM solution makes this task easy by using technology the way it should be used. It carries out the unique task of integrating human relationships via technology medium.

With CRM, you can manage your new leads from initial contact through the sales pipeline to closure. All follow-up tasks can be planned and reported. The objective is to have a 360 degree view of the customer, and all information about the customer in one place. You can record what they have purchased, when and in what quantity. You can contact them every few weeks or months. You can anticipate when they might need products and check whether they have additional requirements. You can also mail information about your new products and offers.

When customers’ data was limited and could be handles manually, things were different. However, when customers are growing in number, isn’t it wise to install CRM software? Growing number of customers is direct statistical evidence of growing sales and business. So why not keep the customer devata happy and satisfied perennially, no matter how much the number grows?

Zerone Technologies is the best CRM partner that plays an ideal role in enabling you to get maximum benefit through implementation of CRM Solutions. Zerone Technologies ensures that you maintain a smooth workflow. It is a reliable partner that not only respects the secrecy of you customer data but employs customized strategies so that your sales are boosted considerably in a short duration leading to growth and development of you organization.

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